- Go to the Monday Clarivoy Properties Board and find the property/subscription line.
- Make an update explaining what happened ("Cancellation rescinded by dealer on M/D/YYYY") or forward a copy of the cancellation rescind to the property item pulse email address.
- Make sure the client is linked in the Clients column (this link may have been cleared as part of the cancellation process).
- If CSL fails to do this, Customer Success will get a notification email the next day
- Set the Update Subscription column to Rescind Cancellation/Hold.
- Automations will reactive the account and reengage processing.