This article explains steps you can take to investigate issues with Leads tasks that have a method of API.

For Sales API tasks, see the appropriate vendor article, such as CDK DMS.

Investigating API QA Issues

1. Are there a full range of dates in the data loaded?
2. Verify an API Key (& ID if necessary) have been entered on the corresponding property in the DMUI -> Data Management -> Properties -> 3rd Party page.
3. If the dealer is new, verify the API key against the one that the vendor sent us in an email.  Make sure they match.
4. Verify the key Status is set to Active.
5. If a Validate button is available, click Validate to verify the key works/is correct.
6. Check the Jobs Server Logs for the specific API DAG and search for the property name or API Key. See if there are any error messages.
   1. If we are not receiving data or there are errors, contact the data vendor.  See Vendor Details & Contact Information.