Historical Data Requests for New Feeds

If you need additional historical data beyond the default 3 months, you must wait until the feed setup process is completed and the feed is listed under Completed Feeds, then follow the process below.

Manual Request for Historical Data

1. Login to DealerVault 
2. Click Feeds
3. Click Completed Feeds
4. Find the feed you need
5. In the Action column, click the Edit Next Delivery clock icon   
6. Select Historical and enter the Number of Months.
   Up to 3 months = no additional fees
   If > 3 months, standard historical fees will apply
    

Bulk Requests for Historical Data

1. Submit a new support ticket to DealerVault/Authenticom:
   1. Email support@authenticom.com
   2. OR Login to the DealerVault Support Portal and submit a new ticket at the bottom of the page ("Contact Authenticom Support")
2. Be sure to include:
   1. Feed/Store name
   2. Dealer ID (our Property ID)
   3. Dates needed
   4. Type(s) needed - Sales, Service, and/or Appointments