Welcome to the Clarivoy Customer Success Team! 

This document will serve as your go-to reference for just about everything except for “where’s the coffee?” The goal of this document is to orient you to Clarivoy, your role here at Clarivoy, and also provide references for internal resources and client relationship expectations. 

You will find the ins and outs of all things Customer Success (CS) in the pages that follow. However, in the event that you have questions, your team is not far away via slack or cell phone!

About Clarivoy

Clarivoy is a marketing technology firm specializing in unified, unbiased business intelligence. Our solutions reveal more about your customers, your advertising, and your path to success, so you can drive more sales.

It’s our human approach that makes our technology so uniquely valuable. We connect the data of what, with the channel of how, to the hearts of why, predicting buyer readiness – better, faster, and more accurately.  

“Clarivoy provides a single, complete view of how people buy cars and where to get your next sale.” - Steve White, CEO

Clarivoy Values

PEOPLE FIRST

We stay open and balanced by fostering creativity with a foundation of trust and an atmosphere where our people are celebrated and work is recognized.

OPEN-MINDED CURIOSITY

Clarivoy thrives on the unconventional thinking and forward-reaching ideas of its diverse range of people to bring the change we envision.

CLARITY

We strive to keep communication open and clear, and understand each other by asking, sharing, and saying what needs to be said.

TENACITY

We are explorers in our industry, relentless in solving new and challenging problems in uncharted waters.

SOLVE, THEN SCALE

Agile to our core, Clarivoy focuses on delivering continuous working solutions through constant learning.

TRUTH-TELLING

We strive individually and as a company to bring honesty and integrity to our methodology and our personal interactions, knowing that what we say and do affects our business, our clients, and each other.