This article explains steps you can take to investigate issues with tasks that have a method of SFTP. 

Investigating SFTP QA Issues

1. Check the corresponding SFTP folder to see if there are any files that have not been moved to "done"
   1. This would indicate that either the property is not setup in the DAG code
   2. OR the DAG has not run for the scheduled timeframe yet
   3. If we are not receiving data for this dealer, contact the vendor support (or client if the client is the one sending the data)
2. Check Airflow to ensure a DAG has been setup (if a new vendor).
   1. If not, check to see if there is a ticket open on the Tickets Board.
3. Check Airflow to ensure the property has been added to the appropriate DAG code.
4. Check Airflow run logs for any errors.
5. Check the corresponding Dropbox Insyncing Data Drop folder and/or Slack #sales-leads-processing to see if files are stuck there.
6. If we are not receiving data or there are errors, contact the data vendor.  See Vendor Details & Contact Information.  If it is a client-specific SFTP integration, the contact should be listed on the task Notes or Updates on the Monthly Tasks board.

DealerVault SFTP Troubleshooting

DealerVault integrates through SFTP, but has its own separate troubleshooting - see DV SFTP QA Issues.