FileZilla Pro Setup

Table of Contents

S3 Uploads Bucket Setup To Request Access NEW Settings (November 2025 and later) Troubleshooting S3 Bucket Access OLD Settings (pre-November 2025) Clarivoy SFTP Server Setup To Request Access

This article explains how to access the S3 Uploads Bucket and Clarivoy SFTP server using FileZilla Pro.

S3 Uploads Bucket Setup

This will allow you to access files uploaded to https://uploads.clarivoy.com

You will need:
1. A FileZilla Pro license. To request a license, open a ticket for Engineering in the SYS ADMIN category. Make sure they provide you with a Registration Key, Order Number and the Email address used to purchase the license. Save these in a Keeper entry.
2. Access to the S3 Uploads Bucket. To request access, open a ticket for Engineering in the SYS ADMIN category.

In the toolbar at the top, click the Site Manager icon
On the left side, click New Site
Name the new site Clarivoy Uploads S3 Bucket
General tab
1. Protocol: S3 via IAM Identity Center (formerly SSO)
2. Host: s3.amazonaws.com
3. Login Type: Interactive
4. Account ID: 225930816965
5. Background Color: [not required, but I find it helpful to set a different color for each profile to quickly identify which server you are connected to]
Advanced tab
1. Default Remote Directory: /s3uploader-s3uploadbucket-15q667idbf7x7
2. Default local directory: [if you wish, choose your downloads folder]
S3 tab
1. Initial Region: us-east-1
2. Server Side Encryption: No encryption
3. Region: us-east-1
4. Role name: DatateamAccess
5. Start URL: https://clarivoy.awsapps.com/start/
Click Connect

If you are receiving this error from FileZilla Pro:
Failed to open “https://clarivoy.awsapps.com/start/#device?user_code…..” in default browser

Try this:

Allow FileZilla Pro Automation Access
1. Go to:  Apple Menu → System Settings → Privacy & Security → Automation
2. Look for FileZilla / FileZilla Pro
3. Ensure permission is toggled ON to control/open your default browser (Safari/Chrome/etc.).
  This is the most common cause of the "Operation not permitted" error when something tries to open a browser via OAuth/SSO.
Check "Open Links From Applications"
1. System Settings Desktop & Dock → Default Web Browser
2. Just make sure a browser is selected.
3. Then try again — sometimes macOS blocks apps launching URLs if no browser is defined.

In the toolbar at the top, click the Site Manager icon
On the left side, click New Site
Name the new site Clarivoy Uploads S3 Bucket
General Tab
1. Protocol: S3 - Amazon Simple Storage Service
2. Host: s3.amazonaws.com
3. Port: [leave blank]
4. Logon Type: Normal
5. Access key ID: [provided to you by Engineering]
6. Secret Access Key: [provided to you by Engineering]
7. Background Color: [not required, but I find it helpful to set a different color for each profile to quickly identify which server you are connected to]
Advanced Tab
1. Default local directory: [if you wish, choose your downloads folder]
2. Default remote directory: /s3uploader-s3uploadbucket-15q667idbf7x7
Click Connect

First open a ticket for Engineering in the SYS ADMIN category, requesting an SFTP login and read/write access to all client folders.
You will also need to Set up an SSH Key.

In the toolbar at the top, click the Site Manager icon
On the left side, click New Site
Name the new site Clarivoy SFTP Server
General Tab
1. Protocol: SFTP - SSH File Transfer Protocol
2. Host: sftp.clarivoy.com
3. Port: 22222
4. Logon Type: Key file
5. User: [your username]
6. Key file: [browse for your SSH key file]
  *If prompted to convert the key file to a PPK file, do so.
7. Background Color: [not required, but I find it helpful to set a different color for each profile to quickly identify which server you are connected to]
Advanced Tab
1. Default local directory: [if you wish, choose your downloads folder]
2. Default remote directory: /home
Click Connect
You will be prompted for your SSH Key passcode, which you should store in your personal Keeper.