If dealers have questions about Dealervault, they should speak with Authenticom Dealer Support:
- Authenticom Dealer Support: 866-289-3283.
- If they have an active account with Dealervault already, they can login at https://dealer.dealervault.com/ and get support through this portal
Authenticom Dealer Support can assist with questions about:
- What DMS access they require
- Setting up DealerVault feeds
- How they can split data into multiple feeds
- How to push updated data to DealerVault (Reynolds & Reynolds and UCS; all others should be updated)
- Changes to the dealer's DMS setup
- DMS vendor changes
Clarivoy cannot answer questions about these processes. The dealer needs to speak directly to the vendor.
DealerVault Vendor Support (for Clarivoy Employees)
If you need assistance with a DealerVault feed:
- Open an Authenticom Support Ticket at https://authenticom.my.site.com/s/
See Also
- Investigating DV SFTP Sales Count Issues
- Investigating DealerVault Lagging Feeds.
- DealerVault's mapping from DMS fields → DealerVault files can be found in the article How We Count Sales