Internal FAQs

IT Assistance
We have ComResource to help with IT related issues: 614-456-1400.…
Source Consolidation Change - Autotrader and KBB are now Autotrader/KBB INTERNAL
External Article For the External article and FAQ, see Source Consolidation Chang…
Evaluating Display Ads
Display is like a billboard. It can keep you top-of-mind with consumers who are i…
Why can't we measure OTT or CTV?
Currently, most of our digital marketing is measured at the point that a prospect…
How do we evaluate KBB ICO
Instant Cash Offer is an operational expense, meant to help the dealer buy cars, …
Report Phishing emails
Reporting phishing helps Gmail improve its filters and protect other users from s…
LiveRamp FAQ
What is LiveRamp? LiveRamp is an outside partner that provides us with matching d…
GA4 assignments
support@clarivoy.com is client IDs up to -1570. support2@clarivoy.com is client …
Why don't we include Bing in our Clarivoy Campaign Audits?
We don't report on Bing because there is no way to collect the campaign names and…
Source Reports - Add A Source option in DMUI
In the DMUI for regular client users, under the Source Reports group, is a new op…
Making requests of Ops
* Question/QA Issue with a client’s specific data = tag @Ops on their Ops Overv…
Reclaiming Lost Access to Meta Business Manager Account
Good article can be found here: https://www.spiderworks.ae/blog/recover-access-to…
How do I request a new product or feature?
Post ideas for improving or expanding our products: https://forms.monday.com/form…
What is the Engagement KPI in Monday?
The Engaged column on the Monthly Processing boards will switch to Engaged if a u…
Third Party Dealer IDs
What are Third Party Dealer IDs? 3PA Keys are "Dealer IDs" from Third Party Auto …
When does Ops Overview update?
The Ops Overview board Processing Statuses are updated by a Make scenario every m…
Why is my dealer's Ops Overview status not correct?
The Ops Overview board Processing Statuses are updated by a Make scenario every m…
Tapad FAQ
INTERNAL USE ONLY THIS INFORMATION IS FOR INTERNAL USE ONLY. Do not provide to c…
Campaign UTM tags that we can recognize
If the agency you are working with tags their campaigns with any of the following…
LatLon Attribution
What is LatLon Attribution and how is it calculated? Latitude and Longitude is c…
Why are my dealer's lead counts inflated?
Lead counts can be inflated or spike for a number of reasons: CRM Dealer is runni…
Source Reports Internal FAQ
External FAQs for Source Reports are found here: Source Reports Q: What is t…
Clarivoy Tag Checker
Find the Chrome Extension here. You must be logged into your Clarivoy email.…
Comcast Coverage Map
Map of Comcast coverage can b e found here: Comcast Map…
Customer Lists for External Sharing
This article lists Customer Lists that we can share with external partners, like …
Why is my dealer's data not in the PROD Dashboard?
This article provides troubleshooting steps to help determine why a dealer's data…
What's the status on my dealer's data or what data are we missing?
For an MTSA dealer, there are a few places that this can be checked to see if a…
Can properties sharing a CRM have their CRM data split by Stock Numbers?
Shared CRM data's lead count or individual leads cannot be split among properties…
Spectrum Coverage Map
Spectrum Coverage Map can be found here: Map…
Dealer says they uploaded a file. Have we received it?
All Collect files are processed when they are received. Ops Team generally checks…
What phone number should my dealer use for 2FA?
For DriveCentric, see the corresponding article: DriveCentric: Exporting Leads Da…
What email address should my dealer use for creating a login?
When a dealer is creating a login, they should use this format for the email addr…
My client is having trouble creating a vendor Login for Clarivoy. Can Ops team assist or call the customer?
If a dealer is having trouble creating a login, they should first consult the ven…
My dealer needs help with DealerVault. Who can they talk to?
If dealers have questions about Dealervault, they should speak with Authenticom D…
Match Rate FAQs
Q: What is the matching philosophy? A: We have a high bar for matching criteria, …

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