Is it my computer?
- Close all programs and apps.
- Empty your Downloads Folder.
- Empty your Trash (Recycling) Folder.
- Restart your computer.
- If the dashboard is still slow, check your internet connection
Is it my internet connection?
- Unplug your router and modem for one minute
- Shut down your computer.
- Plug everything back in and wait for the lights to finish flashing.
- Restart your computer.
- Run a speed test and look for speed above 50 for download and above 10 for upload.
- If you have failed the speed test, reach out to your internet provider for help.
- If nothing failed, examine your browser settings.
Is it my browser settings?
- Sign into a guest/incognito in Chrome to compare experiences. The guest profile should eliminate your settings which will tell you if you need to change or rest your browser settings.
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Clearing Cache
Tango
Clearing Chrome Cache -
Reset Chrome Extension
Tango
Tango Reset Chrome Extension Google Slides
Is it my browser?
If you are using Chrome, it tends to put a lot of stress on your CPU. Close any and every document and program you don't need to see if your speed picks up.
If you still experience a slow dashboard, switch to a different browser such as Safari, Edge, Opera or FireFox.
Quick Fix If On A Call
Duplicate your current tab and hit refresh on the new tab. No guarantees, but it can help in a pinch.
Record issues for ALL browsers.
What to Capture:
- Browser Type (Chrome, Safari, FireFox)
- Page URL (copy it from the address bar)
- Observed load time (in seconds)
- Brief description of the action performed
- Time stamp of when the issue occurred in Eastern Standard Time
- Screenshot of DevTools (with load time visible)