Allow Clarivoy to export your call logs for you

This is our preferred method.

Please create a Fox Dealer login for Clarivoy at https://calls.foxdealer.com/authenticate/ so that our team can pull and load this data for you each month.
 

1. Use this format for the email address: datateam+clientname@clarivoy.com    
        Replace clientname with your dealership name (no spaces).  Make sure you include the + sign.      
        Example: If your dealership name is ABC Autos, the email address would be datateam+abcautos@clarivoy.com.   
2. Please enable access to: view all leads for all Users/Salespeople at the dealership.   
3. Enable access to Export data.
4. Please provide us with the username and temporary password.

Exporting Call Logs on your own

1. Log into https://calls.foxdealer.com/authenticate/
2. Click Reports on the top center of the page
   
3. On left side of the screen under “Custom” select Create report
   
4. In Create report, select Call log
   
5. Click Create Report
6. At the click + Add Filter
7. In the pop up box select “Call Direction”
   
8. Click the drop down arrow with the text “any” next to call direction at the top and select Inbound
   
9. Next to the search option under the line chart click Edit Columns
   
10. Check the following fields:
    1. Company
    2. Tracking Number
    3. Source
    4. Start Time
    5. Duration
    6. Keywords
    7. Campaign
    8. Contact
    9. City
    10. Country
        
11. Then click Apply
12. Click the drop down arrow next to "Displaying data from" and select custom
    
13. Select the desired dates and click set range
14. Click export next to the Edit Columns
    
15. Export as a Excel file and click Start export
    
16. Save the file somewhere you will remember. Name it with your dealership name, the  words “Fox Dealer CT” and the months the data is for.  
    Example: ABC Autos – Fox Dealer CT – Jan 2022 to Mar 2022.csv
17. Log out of Fox Dealer Call Tracking
18. Go to https://upload.clarivoy.com/mtsa to securely upload all files, checking the box for “Call Tracking”.