Allow Clarivoy to export your leads data for you

This is our preferred method.
Please create a RingCentral login for Clarivoy with ADMIN level access.

1. Pick a username of your choosing.  Most dealers use clarivoy-clientname where clientname is your dealership name. Do not make the username the email address.  You cannot use symbols like @+#$%& in the username.
        Example: If your dealership name is ABC Autos, the username might be clarivoy-abcautos
2. Use this format for the email address:   datateam+clientname@clarivoy.com
        Replace clientname with your dealership name (no spaces).  Make sure you include the + sign.  
        Example: If your dealership name is ABC Autos, the email address would be datateam+abcautos@clarivoy.com.
3. If you have multiple stores, please enable access to all stores under the same login.
4. Enable ADMIN level access.  Admin access is required for Clarivoy pull all call tracking data.

If you need assistance creating the login, call RingCentral Support at 1-866-558-2273.

Exporting Call Logs on your own 

Access Required

In order export all of the call tracking logs for a store you must have access to the Admin Portal.

If you need assistance with setting these permissions, contact your RingCentral representative or call RingCentral Support at 1-866-558-2273.

1. Login to https://login.ringcentral.com/
2. In top right, next to our profile icon, change "My Extension" to "Admin Portal" by clicking the drop down arrow.
   
3.  Click Analytics & Logs
   
4. Click Call Log
5. Switch from “Simple” to “Detailed” at the top right
   
6. Select the desired dates
7. Click on the filter icon that is to the right of the dates
   
8. Click on the Call Direction drop down arrow

   

9. Check Inbound Calls
   
10. Click Apply
    
11. Then click Download on the right side
    
12. In the popup window check “Call Log (csv)” and click Download
    

1. Save the file somewhere you will remember.    
   Name it with your dealership name, the word “RingCentral” and the dates the data is for.    
   Example: ABC Autos – RingCentral – Jan 2025 to Mar 2025.csv
2. Log out.
3. Go to https://upload.clarivoy.com/mtsa to securely upload all files, checking the box for “Call Tracking”